BOOKING QUESTIONS

BOOKING QUESTIONS

What does it cost and what is included in the price?


All ticket prices are PER PERSON, plus the USD 369.00 taxes and fees PER PERSON. You must add the PER PERSON ticket price and the Taxes and Fees to calculate the TOTAL cost PER PERSON. To see current prices and available categories, please click here.

All shipboard accommodations, ocean transportation, port charges, service charges, government taxes, meals, un-bottled non alcoholic and non carbonated beverages, daily room service and on board entertainment are included in the Ticket Price.

Please note that there is a cover charge for some of the restaurants on board such as Chops GrilleSM, Giovanni’s Table, and Johnny Rockets® Specialty Diner. For the full list of specialty restaurants on board the ship, please click here.

Also, please note that there is a charge for room service after midnight. Any purchases and services of personal nature, such as services at the day spa, phone and internet access etc. are NOT included in the Ticket Price.

How many people can stay in a cabin and what if I travel alone?


A DOUBLE/TWIN cabin can occupy a maximum of two (2) people. A TRIPLE cabin can occupy a maximum of three (3) people. A QUAD cabin can occupy a maximum of four (4) people. Cabin configurations for these cabins are viewable in the Deck Plans as well as our Pricing page.

5 bed, 6 bed, 7 bed, and 8 bed staterooms and suites will have different configurations depending on their category. Please refer to the Pricing page for more configuration information on suites.

If you travel alone and want a cabin to yourself, you may book a DOUBLE/TWIN cabin. Please note that you need to pay for the full occupancy of the cabin (including all taxes and fees).

If you travel alone and do not want to pay for the full occupancy of the cabin, you may book a SINGLE TICKET in a DOUBLE/TWIN, TRIPLE or QUAD cabin and share your cabin with other guests for a USD 100.00 surcharge. We will match you with other single travelers strictly of the same gender. SINGLE TICKETS are only available in the following categories: N, M, L, K, PR, I, H, G, F, E1, E2, E3, D1, D2, D3. You can make your payments directly to Ultimate Music Cruises Europe Ltd. and do not have to rely on travel companions that may decide not to come later on. To see current prices and available categories, please click here.

How do I add passengers to my cabin?


You can add new passengers to your cabin by clicking on the link in the Booking Confirmation eMail that we sent you, or by visiting www.addpax.com. Please note that only the Lead Passenger can add passengers to an existing reservation.

What information will I need to place my reservation?


Before making your reservation, please make sure you have all of the following information from all of your guests:

– Full LEGAL name
*IMPORTANT: Please provide your LEGAL name EXACTLY as it appears on your Passport / Gov’t issued Photo ID!*
– Date of Birth
– Citizenship
– Address
– Phone Number
– eMail Address
– Credit Card Number including Expiry Date, CVV/CVC Number and Billing Address (if paying by Credit Card)

You will be asked to provide an emergency contact person (1 per cabin). If you are unsure of who your additional passengers will be at the time of booking, you can create a placeholder on the reservation and submit their information at a later time. Complimentary name and placeholder changes will be accepted until November 2, 2016. All name additions and changes made after this date will be subject to the Guest Change Fee of USD 100.00 per person per cabin. Name changes are subject to increased fees closer to the event. For complete details please visit our Terms & Conditions.

How old do I have to be?


Guests are required to be twenty-one (21) years old (on embarkation day) to travel in their own cabin. Guests under the age of twenty-one (21) must be accompanied in the same stateroom by an individual twenty-one (21) years or older.

For passengers that will be under the age of eighteen (18) on embarkation day and will NOT be traveling with their Parent or Legal Guardian with the same last name, a notarized letter of permission signed by their Parent or Legal Guardian MUST be present at the time of boarding, along with proper travel documentation. Please visit the Age Requirements page for further details.

Can I attend if I am pregnant or just had a baby?


Guests who will have entered their 24th week of pregnancy by the beginning of, or at any time during the cruise or cruisetour will NOT be permitted to sail. Infants sailing on a cruise must be at least six (6) months old as of the first day of the cruise. For more information on the infant policy please view the Age Requirements.

Are there wheelchair accessible cabins available?


There are wheelchair accessible cabins on Decks 2, 6, 7, 8, 9 and 10. Please note that these are mainly DOUBLE/TWIN cabins, however some of the staterooms on deck 9 and 10 are QUAD and 6 BED. Please contact us to determine which of these cabins are available.

When / How do I get my Boarding Pass?


Fully booked and paid passengers will receive their invitations for Online Check-in via eMail about three (3) weeks prior to departure. This eMail will include login credentials with which you can complete your Check-in online and print your Boarding Pass(es) not unlike Online Check-in for a flight. You may also do your Check-in at the pier on the day of departure, but you may save time and avoid line-ups by completing Check-in online.

How do I purchase Shore Excursions?


You can purchase Shore Excursions that are offered by the Cruise Line via Online Check-In, which you will receive 2 – 3 weeks before sailing, or by visiting the Explorations Desk on Deck 5 of the ship once you are on board.

What is the Cancellation Policy?


Because of the nature and uniqueness of 70000TONS OF METAL™, there is a strict cancellation policy. If you have to cancel your cruise, you may request a full refund of your payments, less an administrative fee of USD 100.00 per Passenger, if you notify us in writing until November 2, 2016. Additional cancellation fees apply after this date. Please consult the Terms & Conditions page for complete details. Ultimate Music Cruises Europe Ltd. STRONGLY RECOMMENDS that all passengers purchase Travel Insurance. Please contact your local Travel Agent to purchase Travel Insurance.