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END OF UMC
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    cowboy71
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    Re: END OF UMC

    by cowboy71 » Wed Nov 06, 2013 8:55 pm

    This is the post from the skipper -

    Andy wrote:Personally I think it is not fair to my crew and over all towards my Customer Service Team to complain about Customer Service. Some people mistake their lack of patience regarding band announcements with Customer Service. No one ever, not me nor anyone at UMC ever promised when bands are announced, or how frequently. All we promised was that we have 2,000 Tickets for being 4 Days with 40 Metal Bands on a Cruise Ship for the trip of a lifetime.

    Therefore:

    When I announce the bands and in what frequency = The Skipper's marketing tactics. Call me an asshole if you want. I will deliver what I promised. If you have a question or concerns or would like to update or change your booking: Give us a call, or send us an eMail and this I have to say about my hard working team:

    Answering every customer eMail within reasonable time by a personal eMail, not just some template or link to the faq's = Customer Service at UMC

    A hotline that you can call toll free from anywhere in North America and that during office hours is answered by a highly trained live person = Customer Service at UMC

    During the night and over the week-end you may leave a message and everyone gets a call back within usually less then 1 business day = Customer Service at UMC

    Accommodating many, many special requests (you know who you are) from many of our customers = Customer Service at UMC

    Last but not least I have to add that as part of good Customer Service we take complaints seriously and will adjust our services where this is possible. Therefore I will more frequently announce that I have nothing to annouce from now on. :beerwink:

    Cheers,

    The Skipper


    From January last year - here is the link:
    viewtopic.php?f=7&t=2389&p=152695#p152695
    Upcoming Gigs:
    -/-Scar-Symmetry-/-Wind-Rose-/-Unleash-The-Archers-/-Amaranthe
    2025 Wishlist
    Ad-Infinitum-/-Aephanemer-/-All-For-Metal-/-Alterium-/-Ancient-Bards-/-Atlas-Pain-/-Avantasia-/-Battlelore-/Beast-In-Black-/-Believer-/-Beyond-The-Black-/-Brothers-of-Metal-/-Catalyst-Crime-/-Civil-War-/-Circus-Maximus-/-Claymorean-/-Cobra-Spell-/-Dark-Moor-/-Dark-Sarah-/-Dartagnan-/-Diabulus-In-Musica-/-Edguy-/-Ex-Libris-/-Exit-Eden-/-Fellowship-/-Follow-The-Cipher-/-Frozen-Crown-/-Galderia-/-Hammer-King-/-Heavatar-/-Ignea-/-Imperial-Age-/-In-This-Moment-/-Jaldaboath-/-Kaledon-/-Labyrinth-/-Living-Sacrifice-/-Metalite-/-Moonlight-Haze-/-Neopera-/-Nestor-/-Nocturna-/-Orden-Ogan-/-Pathfinder-/-Phantom-Elite-/-Poisonblack-/-Power-Paladin-/-Powerwolf-/-The-Privateer-/-Rexoria-/-Running-Wild-/-She-Wolf-/-Silver-Bullet-/-Sleeping-Romance-/-Sojourner-/-Tarot-/-Ten-/-Thaurorod-/-The-Big-Deal-/-The-Dark-Element-/-Trick-or-Treat-/-Trillium-/-Unisonic-/-Valhalore-/-Vanishing-Point-/-Volturian-/-Walk-In-Darkness-/-Within-Temptation
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    cowboy71
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    Re: END OF UMC

    by cowboy71 » Wed Nov 06, 2013 8:57 pm

    We can pick the shit out of that though now, can't we?

    " personal eMail, not just some template" ummmm - hello? :P
    Upcoming Gigs:
    -/-Scar-Symmetry-/-Wind-Rose-/-Unleash-The-Archers-/-Amaranthe
    2025 Wishlist
    Ad-Infinitum-/-Aephanemer-/-All-For-Metal-/-Alterium-/-Ancient-Bards-/-Atlas-Pain-/-Avantasia-/-Battlelore-/Beast-In-Black-/-Believer-/-Beyond-The-Black-/-Brothers-of-Metal-/-Catalyst-Crime-/-Civil-War-/-Circus-Maximus-/-Claymorean-/-Cobra-Spell-/-Dark-Moor-/-Dark-Sarah-/-Dartagnan-/-Diabulus-In-Musica-/-Edguy-/-Ex-Libris-/-Exit-Eden-/-Fellowship-/-Follow-The-Cipher-/-Frozen-Crown-/-Galderia-/-Hammer-King-/-Heavatar-/-Ignea-/-Imperial-Age-/-In-This-Moment-/-Jaldaboath-/-Kaledon-/-Labyrinth-/-Living-Sacrifice-/-Metalite-/-Moonlight-Haze-/-Neopera-/-Nestor-/-Nocturna-/-Orden-Ogan-/-Pathfinder-/-Phantom-Elite-/-Poisonblack-/-Power-Paladin-/-Powerwolf-/-The-Privateer-/-Rexoria-/-Running-Wild-/-She-Wolf-/-Silver-Bullet-/-Sleeping-Romance-/-Sojourner-/-Tarot-/-Ten-/-Thaurorod-/-The-Big-Deal-/-The-Dark-Element-/-Trick-or-Treat-/-Trillium-/-Unisonic-/-Valhalore-/-Vanishing-Point-/-Volturian-/-Walk-In-Darkness-/-Within-Temptation
  • Metaladdict187
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    Re: END OF UMC

    by Metaladdict187 » Wed Nov 06, 2013 9:22 pm

    Thank you for posting that.

    And to think that was when announcements WERE frequent. U was happy back then,

    I expected that now, not last year.

    Niw we dont even get that.
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  • Metaladdict187
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    Re: END OF UMC

    by Metaladdict187 » Wed Nov 06, 2013 9:37 pm

    I eould like to believe that, i really would.
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    Re: END OF UMC

    by DemonNIN » Thu Nov 07, 2013 12:00 am

    Captain Alex wrote:
    TOM CRUISE wrote:They say the cruise won't cancel. But it absolutely could cancel. There is something in the policy paperwork. And they said trip insurance is not required but recommended. :cry:


    I prefer it to be cancelled and have my full money back than waste that amount of money to see unknown bands, I can see many unknown bands paying not much money (or free)

    that's exactly how I'm rationalizing my decision to cancel this time :cry: :cry: :cry: :cry: I am devastated I can't go to this one
    \m/(-_-)\m/
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    CABIN #2027 70K: 2012
    CABIN #2521 BTH 2012
    CABIN #2095 70K : 2013
    CABIN # NONE : 2014 :(
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    Re: END OF UMC

    by Captain Alex » Thu Nov 07, 2013 9:14 am

    Metaladdict187 wrote:
    Just a superstitious thought.:boobs:

    Sorry, I just wanted to see this avatar in a post.


    haha let me help you with a good excuse:

    Steel Panther :boobs: :boobs: :boobs: :boobs: :boobs:
    Frozen Crown-Therion-Iced Earth-Dimmu Borgir-Stratovarius-Powerwolf-Nanowar of Steel-Alestorm-Wintersun-Lacuna Coil-Sabaton-Amaranthe-Dalriada-Kalmah-Skeletonwitch-Mago de Oz-LuciferianLightOrchestra-Scepticflesh
  • Metaladdict187
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    Re: END OF UMC

    by Metaladdict187 » Thu Nov 07, 2013 2:26 pm

    Captain Alex wrote:
    Metaladdict187 wrote:
    Just a superstitious thought.:boobs:

    Sorry, I just wanted to see this avatar in a post.


    haha let me help you with a good excuse:

    Steel Panther :boobs: :boobs: :boobs: :boobs: :boobs:



    Lol awesome!!!!!!! :cheers:
    2012 Cabin 2122
    2014 Cabin 2060
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    TOM CRUISE
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    Re: END OF UMC

    by TOM CRUISE » Thu Nov 07, 2013 4:31 pm

    cowboy71 wrote:We can pick the shit out of that though now, can't we?

    " personal eMail, not just some template" ummmm - hello? :P


    For sure, I sent him a personal text message and never got a reply. two days later voting announcement was made.
    70K- 2011, 2012, 2013, 2014, 2015, 2017, 2018, 2019, 2020, 2024 - Cabin 2350. Barge to hell -2012
  • meshuggah
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    Re: END OF UMC

    by meshuggah » Thu Nov 07, 2013 5:53 pm

    TOM CRUISE wrote:
    cowboy71 wrote:We can pick the shit out of that though now, can't we?

    " personal eMail, not just some template" ummmm - hello? :P


    For sure, I sent him a personal text message and never got a reply. two days later voting announcement was made.


    Time for another personal text message :bitch:
  • Metaladdict187
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    Re: END OF UMC

    by Metaladdict187 » Thu Nov 07, 2013 8:26 pm

    meshuggah wrote:
    TOM CRUISE wrote:
    cowboy71 wrote:We can pick the shit out of that though now, can't we?

    " personal eMail, not just some template" ummmm - hello? :P


    For sure, I sent him a personal text message and never got a reply. two days later voting announcement was made.


    Time for another personal text message :bitch:


    YES!!!!!!!!!!!! We need reassureance
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    rflores
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    Re: END OF UMC

    by rflores » Fri Nov 08, 2013 8:30 am

    this is non sense.. ill go read kitchen spam instead! :bitch:
      WISHLIST:
    AGALLOCH NEGURA BUNGET ROTTING CHRIST PENTAGRAM MARDUK INQUISITION DARK FUNERAL CANDLEMASS TAAKE

    70K 2013 , 70K 2014,70K 2015
    MDF 2014 MDF 2015
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    rflores
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    Re: END OF UMC

    by rflores » Fri Nov 08, 2013 8:32 am

    is this avatar new? jjajajja its hillarious :boobs:
      WISHLIST:
    AGALLOCH NEGURA BUNGET ROTTING CHRIST PENTAGRAM MARDUK INQUISITION DARK FUNERAL CANDLEMASS TAAKE

    70K 2013 , 70K 2014,70K 2015
    MDF 2014 MDF 2015
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    TOM CRUISE
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    Re: END OF UMC

    by TOM CRUISE » Fri Nov 08, 2013 4:53 pm

    It's not an avatar, its a smilie or emoticon. :) and no, its not new.
    70K- 2011, 2012, 2013, 2014, 2015, 2017, 2018, 2019, 2020, 2024 - Cabin 2350. Barge to hell -2012
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    Azazel101
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    Re: END OF UMC

    by Azazel101 » Fri Nov 08, 2013 4:58 pm

    meshuggah wrote:
    DJ Old Man Stares wrote:Its not getting cancelled, I personally believe that he's holding back the announcements out of spite.


    If he's doing that, then he's a bigger ass than I thought. By doing that, he's screwing the booked bands out of media sales. I'm sure I'm not alone in that when an unfamiliar band is announced, I'll buy a couple of CDs and downloads. If they're all going to be announced later rather than sooner, it's going to be too late to make the purchases since there won't be time to listen to all of the new music.

    Right. I went CD shopping today. Would have been nice to buy cd's from bands from the cruise that I do not know!!! :bitch:
    ThyDarkendShade-/-SickofitAll-/-ArchEneny-/-AmonAmarth-/-Atrophy-/-D.R.I.-/-SuicidalTendencies-/-SLAYERlastshow-/-AmoredSaint-/-Autopsy-/-Doyle-/-AcidBath-/-BodyCount-/-Defiance-/-Dismember-/-ViscularAssault-/-Clutch-/-Entrails-/-EntombedAD-/-Hypocrisy-/-JungleRot-/-BrokenHope-/-NuclearAssault-/-Solstafir-/-LodyKong-/-Swans-/-Izgrim-/-LawnmowerDeth-/-TheExploited-/-CrypticSlaughter-/-FEAR
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    Re: END OF UMC

    by Metaladdict187 » Fri Nov 08, 2013 9:16 pm

    I stand corrected. Not an avatar. Deep down i knew that.
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  • DJ Old Man Stares
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    Re: END OF UMC

    by DJ Old Man Stares » Sat Nov 09, 2013 7:49 am

    Azazel101 wrote:
    meshuggah wrote:
    DJ Old Man Stares wrote:Its not getting cancelled, I personally believe that he's holding back the announcements out of spite.


    If he's doing that, then he's a bigger ass than I thought. By doing that, he's screwing the booked bands out of media sales. I'm sure I'm not alone in that when an unfamiliar band is announced, I'll buy a couple of CDs and downloads. If they're all going to be announced later rather than sooner, it's going to be too late to make the purchases since there won't be time to listen to all of the new music.

    Right. I went CD shopping today. Would have been nice to buy cd's from bands from the cruise that I do not know!!! :bitch:


    Now that is quite a legitimate reason for bands announcements and one reason I love about MDF. Sure, they announce tons of obscure bands, but at least we get 200+ days to check them out, purchase releases and get familiarized with possible set lists which adds to the overall enjoyment of the event. Last year 2013, was tough to get into some sets with all the last minute announcements. If Nightmare was announced a few months in advanced I would have gladly bought some CDs and enjoyed their set considerably more, because whatever they were playing was pretty awesome. Holding back announcements hurts the fest...but of course all you guys on here already know that. ;)
    Wishlist: Razor, Sacrifice, Laaz Rockit, Mekong Delta, Flames (GRC), Bal Sagoth, Running Wild, Sodom, Paradox, Exciter, Dark Angel, Sadus, Attacker, Believer, Emperor, Skelator, Spellcaster, Aeternus, Holy Moses, Setherial
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    TOM CRUISE
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    Re: END OF UMC

    by TOM CRUISE » Sat Nov 09, 2013 11:36 am

    I sent him a text message yesterday morning. *Starts sending 30 more texts* :lol:
    70K- 2011, 2012, 2013, 2014, 2015, 2017, 2018, 2019, 2020, 2024 - Cabin 2350. Barge to hell -2012
  • STACH100
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    Re: END OF UMC

    by STACH100 » Sat Nov 09, 2013 2:22 pm

    I will never book early again!
    Which means if UMC sticks to form this will be my last cruise!
    2011 6084
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    cowboy71
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    Re: END OF UMC

    by cowboy71 » Sat Nov 09, 2013 2:34 pm

    DJ Old Man Stares wrote:
    Now that is quite a legitimate reason for bands announcements and one reason I love about MDF. Sure, they announce tons of obscure bands, but at least we get 200+ days to check them out, purchase releases and get familiarized with possible set lists which adds to the overall enjoyment of the event. Last year 2013, was tough to get into some sets with all the last minute announcements. If Nightmare was announced a few months in advanced I would have gladly bought some CDs and enjoyed their set considerably more, because whatever they were playing was pretty awesome. Holding back announcements hurts the fest...but of course all you guys on here already know that. ;)

    Dude you are totally preaching to the converted here with me.

    I can use the 2011 cruise as the perfect example.

    Sonata Arctica, Stratovarius, Tyr, Sabaton, Ensiferum, Korpiklaani. All bands I wasn't too familiar with - hadn't even heard of Tyr and Sabaton prior to them being added. Had months to check them out as they were all added months before sailing, so I bought heaps of cds online from them. And now, pretty much own every CD from most of them!

    Fast forward to 2013. If I had a few months notice, I would have bought cds from Steel Engraved, Knightmare, Fatal Smile, Lizzy Borden.... But not when they were added days before the cruise.

    And to be brutally honest, after the cruise the motivation just not there to check them out - as I never saw a single set from Steel, Fatal and Lizzy I am even less likely to buy cds from them as I'm afraid I'll regret having missed seeing them!!!
    Upcoming Gigs:
    -/-Scar-Symmetry-/-Wind-Rose-/-Unleash-The-Archers-/-Amaranthe
    2025 Wishlist
    Ad-Infinitum-/-Aephanemer-/-All-For-Metal-/-Alterium-/-Ancient-Bards-/-Atlas-Pain-/-Avantasia-/-Battlelore-/Beast-In-Black-/-Believer-/-Beyond-The-Black-/-Brothers-of-Metal-/-Catalyst-Crime-/-Civil-War-/-Circus-Maximus-/-Claymorean-/-Cobra-Spell-/-Dark-Moor-/-Dark-Sarah-/-Dartagnan-/-Diabulus-In-Musica-/-Edguy-/-Ex-Libris-/-Exit-Eden-/-Fellowship-/-Follow-The-Cipher-/-Frozen-Crown-/-Galderia-/-Hammer-King-/-Heavatar-/-Ignea-/-Imperial-Age-/-In-This-Moment-/-Jaldaboath-/-Kaledon-/-Labyrinth-/-Living-Sacrifice-/-Metalite-/-Moonlight-Haze-/-Neopera-/-Nestor-/-Nocturna-/-Orden-Ogan-/-Pathfinder-/-Phantom-Elite-/-Poisonblack-/-Power-Paladin-/-Powerwolf-/-The-Privateer-/-Rexoria-/-Running-Wild-/-She-Wolf-/-Silver-Bullet-/-Sleeping-Romance-/-Sojourner-/-Tarot-/-Ten-/-Thaurorod-/-The-Big-Deal-/-The-Dark-Element-/-Trick-or-Treat-/-Trillium-/-Unisonic-/-Valhalore-/-Vanishing-Point-/-Volturian-/-Walk-In-Darkness-/-Within-Temptation
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    Re: END OF UMC

    by TOM CRUISE » Sat Nov 09, 2013 4:54 pm

    Nightmare were awesome
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    Re: END OF UMC

    by Azazel101 » Sat Nov 09, 2013 5:18 pm

    I love this shit!
    I will book early again rather than try to come up with this much $$$ all at one time.
    Give me 4 or 5 good bands and I will book
    ThyDarkendShade-/-SickofitAll-/-ArchEneny-/-AmonAmarth-/-Atrophy-/-D.R.I.-/-SuicidalTendencies-/-SLAYERlastshow-/-AmoredSaint-/-Autopsy-/-Doyle-/-AcidBath-/-BodyCount-/-Defiance-/-Dismember-/-ViscularAssault-/-Clutch-/-Entrails-/-EntombedAD-/-Hypocrisy-/-JungleRot-/-BrokenHope-/-NuclearAssault-/-Solstafir-/-LodyKong-/-Swans-/-Izgrim-/-LawnmowerDeth-/-TheExploited-/-CrypticSlaughter-/-FEAR
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    Re: END OF UMC

    by Metaladdict187 » Sat Nov 09, 2013 8:29 pm

    We booked early because i liked the first 4 or 5 bands. Was it frustrating? Yes!! However if we ever do it again i'll book ASAP.
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    Re: END OF UMC

    by Azazel101 » Sat Nov 09, 2013 11:04 pm

    meshuggah wrote:
    DJ Old Man Stares wrote:Its not getting cancelled, I personally believe that he's holding back the announcements out of spite.


    If he's doing that, then he's a bigger ass than I thought. By doing that, he's screwing the booked bands out of media sales. I'm sure I'm not alone in that when an unfamiliar band is announced, I'll buy a couple of CDs and downloads. If they're all going to be announced later rather than sooner, it's going to be too late to make the purchases since there won't be time to listen to all of the new music.

    Welcome aboard the world according to the puppet master
    A journey that is fantastic but make's no sense
    ThyDarkendShade-/-SickofitAll-/-ArchEneny-/-AmonAmarth-/-Atrophy-/-D.R.I.-/-SuicidalTendencies-/-SLAYERlastshow-/-AmoredSaint-/-Autopsy-/-Doyle-/-AcidBath-/-BodyCount-/-Defiance-/-Dismember-/-ViscularAssault-/-Clutch-/-Entrails-/-EntombedAD-/-Hypocrisy-/-JungleRot-/-BrokenHope-/-NuclearAssault-/-Solstafir-/-LodyKong-/-Swans-/-Izgrim-/-LawnmowerDeth-/-TheExploited-/-CrypticSlaughter-/-FEAR
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  • Growler72
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    Re: END OF UMC

    by Growler72 » Sun Nov 10, 2013 12:35 am

    I couldn't agree with stach's last comment any more, he has hit the nail on the head. The lack of communication by UMC has been mind boggling. It will no doubt be a great time but as an International event with people traveling from all parts of the globe it can't be that hard to keep everyone in the loop. Looking forward to next years event.
  • DJ Old Man Stares
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    Re: END OF UMC

    by DJ Old Man Stares » Sun Nov 10, 2013 7:44 am

    cowboy71 wrote:
    DJ Old Man Stares wrote:
    Now that is quite a legitimate reason for bands announcements and one reason I love about MDF. Sure, they announce tons of obscure bands, but at least we get 200+ days to check them out, purchase releases and get familiarized with possible set lists which adds to the overall enjoyment of the event. Last year 2013, was tough to get into some sets with all the last minute announcements. If Nightmare was announced a few months in advanced I would have gladly bought some CDs and enjoyed their set considerably more, because whatever they were playing was pretty awesome. Holding back announcements hurts the fest...but of course all you guys on here already know that. ;)

    Dude you are totally preaching to the converted here with me.

    I can use the 2011 cruise as the perfect example.

    Sonata Arctica, Stratovarius, Tyr, Sabaton, Ensiferum, Korpiklaani. All bands I wasn't too familiar with - hadn't even heard of Tyr and Sabaton prior to them being added. Had months to check them out as they were all added months before sailing, so I bought heaps of cds online from them. And now, pretty much own every CD from most of them!

    Fast forward to 2013. If I had a few months notice, I would have bought cds from Steel Engraved, Knightmare, Fatal Smile, Lizzy Borden.... But not when they were added days before the cruise.

    And to be brutally honest, after the cruise the motivation just not there to check them out - as I never saw a single set from Steel, Fatal and Lizzy I am even less likely to buy cds from them as I'm afraid I'll regret having missed seeing them!!!


    I'm fully with you on this Dallas, after the cruise sure, I saw Nightmare but I was so metalled out that I didn't purchased anything for a month. I had no motivation to purchase anything because I already went on the cruise. I had to do a last minute download on Lizzy Bordon and purchased nothing from them because if I ordered anything I wouldn't have received it on time. I'm not trying to be a dick to UMC, but they have to know that managing announcements this way hurts everybody, especially the bands. Lets not fool ourselves into saying things like "this is about the other cruisers." A part of it is, but when you look at the big picture this its a METAL FESTIVAL, where the big draw is the promised 40 BANDS. Bands bring people out, bands are the draw and thus are undeniably the heart of the festival. UMC advertises with such statements along the lines of "everyone practically has a backstage pass," or "Make no mistake, this is not one of the cruises where you share the ship with regular cruise guests..." The waiting is killing me and as I have said before I am trying my best to make this my absolute last voyage with UMC.
    Wishlist: Razor, Sacrifice, Laaz Rockit, Mekong Delta, Flames (GRC), Bal Sagoth, Running Wild, Sodom, Paradox, Exciter, Dark Angel, Sadus, Attacker, Believer, Emperor, Skelator, Spellcaster, Aeternus, Holy Moses, Setherial
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    Dimma
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    Re: END OF UMC

    by Dimma » Sun Nov 10, 2013 10:56 pm

    I booked 2013 just for Doro.

    Kreator, Lizzy Borden, Helloween and Metal Church were absolute bonuses.

    2014 had me booking straight away for Death Angel, Symphony X, Overkill and Fear Factory.

    With the Carcass announcement it was all on broad!

    So maybe 4 to 5 bands is all they need to get 'me' in.
    2013 Wishlist : Doro
    2014 Wishlist : Bands
    2015 Wishlist : Money
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    DragonLordJones
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    Re: END OF UMC

    by DragonLordJones » Sun Nov 10, 2013 11:36 pm

    Dimma wrote:I booked 2013 just for Doro.

    Kreator, Lizzy Borden, Helloween and Metal Church were absolute bonuses.

    2014 had me booking straight away for Death Angel, Symphony X, Overkill and Fear Factory.

    With the Carcass announcement it was all on broad!

    So maybe 4 to 5 bands is all they need to get 'me' in.



    The first four bands had me and my nephew .... Carcass was a big bonus. there are a couple others hope there are a few more must sees, but beyond this year I'm not so certain I'll do this again. Really looking forward to doing other bucket list things with my limited vacation time. We'll see as I never say never ... maybe :lol: :cheers: :beerhorns:

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