Andy wrote:Personally I think it is not fair to my crew and over all towards my Customer Service Team to complain about Customer Service. Some people mistake their lack of patience regarding band announcements with Customer Service. No one ever, not me nor anyone at UMC ever promised when bands are announced, or how frequently. All we promised was that we have 2,000 Tickets for being 4 Days with 40 Metal Bands on a Cruise Ship for the trip of a lifetime.
Therefore:
When I announce the bands and in what frequency = The Skipper's marketing tactics. Call me an asshole if you want. I will deliver what I promised. If you have a question or concerns or would like to update or change your booking: Give us a call, or send us an eMail and this I have to say about my hard working team:
Answering every customer eMail within reasonable time by a personal eMail, not just some template or link to the faq's = Customer Service at UMC
A hotline that you can call toll free from anywhere in North America and that during office hours is answered by a highly trained live person = Customer Service at UMC
During the night and over the week-end you may leave a message and everyone gets a call back within usually less then 1 business day = Customer Service at UMC
Accommodating many, many special requests (you know who you are) from many of our customers = Customer Service at UMC
Last but not least I have to add that as part of good Customer Service we take complaints seriously and will adjust our services where this is possible. Therefore I will more frequently announce that I have nothing to annouce from now on.
Cheers,
The Skipper
From January last year - here is the link:
viewtopic.php?f=7&t=2389&p=152695#p152695